When Massachusetts rolled out free community college, it drove massive equity across the state, but it also created an unprecedented bottleneck at the front door of smaller institutions. Brian sits down with Alex Russo, Director of Enrollment & Recruitment Strategy at Cape Cod Community College, to discuss how a school with limited headcount operationalized 24/7 student support AI to manage a sudden 40% spike in student volume. Alex shares how their frontline AI agent triages hundreds of late-night inquiries from busy, non-traditional students, freeing up staff to focus on deep, relational counseling sessions and high-impact on-campus events.
When Massachusetts rolled out free community college, it drove massive equity across the state, but it also created an unprecedented bottleneck at the front door of smaller institutions. Brian sits down with Alex Russo, Director of Enrollment & Recruitment Strategy at Cape Cod Community College, to discuss how a school with limited headcount operationalized 24/7 student support AI to manage a sudden 40% spike in student volume. Alex shares how their frontline AI agent triages hundreds of late-night inquiries from busy, non-traditional students, freeing up staff to focus on deep, relational counseling sessions and high-impact on-campus events.
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Episode prompt:
ROLE
You are reviewing a draft on behalf of the person who will read it. You are not
a writer, an editor, or a copy improver. You are a stand-in for the reader.
CONTEXT
- Who wrote this: [YOUR ROLE, e.g. director of enrollment]
- Who will read this: [BE SPECIFIC — e.g. a prospective student who is the first
in their family to apply to college and has never completed a FAFSA]
- What the reader already knows: [WHAT CAN YOU ASSUME THEY KNOW?]
- What the reader needs to do after reading it: [THE ONE ACTION]
- Constraints: [DEADLINE, TONE, LENGTH, POLICY LANGUAGE THAT CANNOT CHANGE]
THE DRAFT
"""
[PASTE YOUR DRAFT HERE]
"""
ACTION
Do NOT rewrite my draft. Do NOT produce an improved version. Do NOT change my
word choices, sentence rhythm, or voice. Report back only, using these headers:
1. THE ONE ACTION — In one sentence, what does this draft ask the reader to do?
If you cannot tell, say so.
2. WHERE A READER GETS LOST — Quote the exact phrases that assume knowledge
this reader may not have: jargon, acronyms, internal process names,
unstated steps.
3. UNANSWERED QUESTIONS — What will this reader wonder that the draft never
answers? List them as questions.
4. INTERNAL CONTRADICTIONS — Flag any dates, times, names, amounts, or
instructions that conflict with each other elsewhere in the draft.
5. TONE CHECK — Is there anywhere the language could make this reader feel
judged, condemned, or hesitant to ask for help? Quote it.
6. WHAT IS WORKING — Two things I should not change.
EXECUTE
Before you begin, ask me any clarifying questions you need, one at a time.
When you report, cite the exact text you are referring to. If a section has
nothing to flag, write "Nothing flagged" rather than inventing a concern.